Hitch Health - The Magic that Connects People to Transportation
So we knew we had to change the process to streamline the patient experience.
Hitch Health is an innovative software product that integrates any appointment system with any ride service to seamlessly and proactively remove transportation barriers and reduce no-show rates.
Step 1
The patient schedules a clinic appointment which is entered into the electronic health record used by the health system.
Step 2
A CSV file is automatically created daily with patient appointment data. This is automatically uploaded onto a secure server where Hitch Health software retrieves it for filtering.
Step 3
Hitch Health uses provider criteria to filter and identify appointments eligible for rides.
Step 4
Hitch Health proactively and automatically send patient ride offers via SMS text when appointment data meets the criteria.
Step 5
After the patient opts in to the program and accepts the ride offer, Hitch Health will automatically dispatch the ride on the day of the appointment.
Step 6
When a patient is ready to go home they text "ready" which immediately dispatches a ride to pick them up from the clinic.
ROI Calculator
Disclaimer: This is an estimate
Hitch Health: The Future of Proactive Transportation
- No show rates decrease
- Patient satisfaction increases
- Provider profit increases
- Fraud and abuse decreases
Given the high cost of specialty care, the money lost on one no show is significant. Continuing to use Hitch Health’s software and help patients get to their appointments could increase our health system’s overall revenue greatly.
In just one month of using Hitch Health’s software, we are happy to see a high number of patients taking advantage of the program. The improvement in the services and experience for our patients is significant and I assume we will see an increase in arrived appointments in months to come.
I like how patient-centered the Hitch Health texting software is. Leaving it in the patients’ hands makes the whole experience much easier and enjoyable for them.
Hitch Health’s software is awesome. It really alleviates the stress of extra scheduling time and frustration on the phone for our front line staff.
It’s so much more efficient than the current process. It’s really easy for our patients to use. We look forward to being able to use this in all of our clinics!
This was my first time taking any taxi anywhere. The driver was nice and it was really easy to get to my appointment. I’d absolutely tell my friends about this program.