The first key to success? Show up.

Hitch Health - Driving Patients to Better Health.

Eliminate transportation barriers 
for those who need it most

Medicaid spends five billion dollars on non-emergency transportation every year, and yet 3.5 million patients still miss medical appointments.
The ability to show up remains one of the biggest challenges facing health care. After all, it does not matter how good the care is if a patient cannot get to their appointment. Missed appointments have a domino effect on the health of patients and erodes the bottom line of our health system.

When patients do not have reliable transportation there is an increase in

  • No-Show Rates
  • Lost Clinic Revenue
  • Patient Health Risk
  • Emergency Department Visit
  • Hospital Admissions

The caring starts with a ride made simple. Effortless
for the patient, health system and health plan.

Hitch Health, a proprietary technology (patent pending) that automatically initiates a patient ride offer through SMS texts using a ride-share service like Lyft when an appointment is scheduled.

How it works diagram
  • Schedule a clinic appointment and our seamless technology triggers a patient ride offer from an eligible appointment. Eliminating hassle for all.
  • Say "Yes" to a text message offer and the ride arrives. It’s that simple.
  • Real-time updates to patients and front line staff keeps appointments running smoothly. Because no one likes to wait.
  • Patient Centered

    A solution that makes it easy to get to medical appointments.

    • SMS Text Messages (Multiple Languages)
    • Express Pick Up
    • Real Time Ride Status: Patient & Staff
  • Powerful Analytics

    Directly interfaces with every appointment to automatically trigger the ride offer.

    • Right Patient at the Right Time
    • Customizable filters for High Value
    • Seamless Integration
  • Command Center

    Designed with simplicity and security in mind for Health Plans, Providers and Patients.

    • Secure, Web Based Tools
    • Streamlined Implementation
    • Patient Service Dashboard

Meet Our Team

Our practice and approach seeks to empower patients to lead healthy lives through innovation that creates equity and improves outcomes. Creating a future where people realize their full potential because the barriers to health have been recognized and removed.

  • Chip Truwit, MD, FACR

    Hitch Health

    Dr. Truwit has committed his career to public sector healthcare, serving in the US Army, at the U of MN, and the past 20+ years at HCMC. He founded Hitch Health in 2017 with the goal of improving health in the safety-net population by addressing transportation barriers to health. Dr. Truwit has contributed over 130 articles to the neurosciences literature, holds 28 medical device patents, co-founded Image-guided Neurologics (now Medtronic-IGN) and is a General Partner of Seraph Angel Fund. He completed his residency in Radiology at Brooke Army Medical Center and fellowship in Neuroradiology at UCSF.

  • Susan Jepson, MPH, BSN

    Hitch Health

    An accomplished marketing and product executive with extensive experience in the healthcare and financial services industries, Susan Jepson founded Hitch Health in 2017 to focus on promoting health equity for all. Susan’s expertise is in consumer acquisition and retention strategies and retail healthcare product innovation. She is passionate about leveraging innovation to transform the healthcare experience. Susan earned a BSN from the College of St. Benedict and an MPH from the University of MN.

  • Stephanie Anders

    VP, Operations
    Hitch Health

    While she has spent her career specializing in communications, technology and project management, Stephanie joined Hitch Health in 2017 to make an impact on the underserved population. Her passion for helping those in need extends to hosting an annual fundraiser that benefits veterans and their families who suffer from traumatic brain injuries, post-traumatic stress disorder, and homelessness. She has her Bachelors of Science in Mass Communications and Public Relations from Minnesota State University Moorhead.


Our Partners