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Hitch Health - The Magic that Connects People to Transportation

We Listened to Patients

Medicaid spends five billion dollars on non-emergency transportation every year and yet 3.5 million patients still miss medical appointments.
Patients told us they do not want to call to schedule a ride, be placed on hold, waste their valuable cell phone minutes and personal time. So, we developed software that receives patient appointment data from the electronic health record or the practice management system. Hitch Health software uses filtering criteria to determine who is eligible for a ride. If the patient is eligible, the software automatically sends a ride offer to the patient via SMS text. If they want the ride they simply text “yes”. The return ride is just as easy. After their appointment, the patient can text "ready" and immediately get a ride home. No more waiting on hold or waiting in line to speak to a front desk staff. The process is completely automated and in the control of the patients.

When patients do not have reliable transportation there is an increase in

  • No-Show Rates
  • Lost Clinic Revenue
  • Patient Health Risk
  • Emergency Department Visit
  • Hospital Admissions

ROI Calculator

Current State

ROI for Health Care System, if Hitch Impacts the No Show Rate by %

Disclaimer: This is an estimate

The caring starts with a ride made simple. Effortless
for the patient, health system and health plan.

Hitch Health, a proprietary technology (patent pending) that automatically initiates a patient ride offer through SMS texts using a ride-share service like Lyft when an appointment is scheduled.

How it works diagram
  • Schedule a clinic appointment and our seamless technology triggers a patient ride offer from an eligible appointment. Eliminating hassle for all.
  • Say "Yes" to a text message offer and the ride arrives. It’s that simple.
  • Real-time updates to patients and front line staff keeps appointments running smoothly. Because no one likes to wait.
  • Patient Centered

    A solution that makes it easy to get to medical appointments.

    • SMS Text Messages (Multiple Languages)
    • Express Pick Up
    • Real Time Ride Status: Patient & Staff
  • Powerful Analytics

    Directly interfaces with every appointment to automatically trigger the ride offer.

    • Right Patient at the Right Time
    • Customizable filters for High Value
    • Seamless Integration
  • Command Center

    Designed with simplicity and security in mind for Health Plans, Providers and Patients.

    • Secure, Web Based Tools
    • Streamlined Implementation
    • Patient Service Dashboard

Meet Our Team

Our practice and approach seeks to empower patients to lead healthy lives through innovation that creates equity and improves outcomes. Creating a future where people realize their full potential because the barriers to health have been recognized and removed.

  • Chip Truwit, MD, FACR


    Dr. Truwit has committed his career to public sector healthcare, serving in the US Army, at the U of MN, and the past 20+ years at HCMC. He founded Hitch Health in 2017 with the goal of improving health in the safety-net population by addressing transportation barriers to health. Dr. Truwit has contributed over 130 articles to the neurosciences literature, holds 28 medical device patents, co-founded Image-guided Neurologics (now Medtronic-IGN) and is a General Partner of Seraph Angel Fund. He completed his residency in Radiology at Brooke Army Medical Center and fellowship in Neuroradiology at UCSF.

  • Susan Jepson, MPH, BSN


    An accomplished marketing and product executive with extensive experience in the healthcare and financial services industries, Susan Jepson founded Hitch Health in 2017 to focus on promoting health equity for all. Susan’s expertise is in consumer acquisition and retention strategies and retail healthcare product innovation. She is passionate about leveraging innovation to transform the healthcare experience. Susan earned a BSN from the College of St. Benedict and an MPH from the University of MN.

  • Stephanie Anders

    VP, Operations

    While she has spent her career specializing in communications, technology and project management, Stephanie joined Hitch Health in 2017 to make an impact on the underserved population. Her passion for helping those in need extends to hosting an annual fundraiser that benefits veterans and their families who suffer from traumatic brain injuries, post-traumatic stress disorder, and homelessness. She has her Bachelors of Science in Mass Communications and Public Relations from Minnesota State University Moorhead.

  • Chris Merritt

    VP, Sales & Market Development

    Chris is a life science and digital health veteran who has created pre-IPO commercial and strategic plans for domestic and international companies. He has taken a biotechnology startup from 0-$35 million in revenues and has developed expansion plans for medical device companies throughout the U.S. He is an advisor to several early-stage life science and digital health companies and is a Fellows Chair at St. John’s University.

  • Ava Olson

    Account Manager

    Ava joined Hitch Health in April 2018 as an account manager. She has experience working in the Healthcare and start-up industries, and is passionate about serving client needs. She enjoys utilizing her strengths and experience in customer service as well as innovation to make a difference at Hitch Health. She has her Bachelor of Arts in Economics and Management Studies from St. Olaf College.


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